Frequently Asked Questions (FAQ) + Policies
Do you take custom orders?
Yes! You may contact via email madeline@earthenhandsceramics.com or DM on Instagram for inquiries about custom ordering. Requests can include interest in ordering a piece that has already sold out, or the creation of a completely new and custom vessel. You will be asked to provide a deposit for materials at time upon submitted and confirmed request so please anticipate this before inquiring. While I am very open to creating something special for you or your loved ones and appreciate the interest, I reserve the right to respectfully decline inquiries or will help craft something that meets my capacity as a maker. Photo references can be very helpful and are welcomed, however, I will never under any circumstance copy or recreate another artists’ work. Please anticipate the time frame for the production of custom orders to take between 4-6 weeks* depending on complexity and order volume.
*This time frame may vary given barriers associated with Covid-19
Do you offer classes or workshops?
Yes, I do! I teach wheel-throwing, glazing and hand-building classes at my community studio: Fire and Mud Studios, located in North San Diego County. I also facilitate small pottery classes and multi-day long clay camps with children ages 4+ in clients’ homes only (must be willing to host camp in a backyard or outdoor space). Classes and camps are coordinated with social distancing as a #1 priority. Please email madeline@earthenhandsceramics.com if you are interested in getting more details about classes* and camps. Workshop ideas are being brainstormed and there are no online classes offered at this time.
*Due to Covid-19, classes have varied policies and restrictions. Please email for details.
Can I return a piece?
There are no returns on any items. Refunds will only be allocated for shipping if a pick up has been arranged after the order was placed. Due to the nature of handmade ceramics, each item is unique with individual differences in color, size, texture and finish. My ceramics are made by hand, never entirely symmetrical, and are meant to be a little raw and organic. Slight variations from the online image are to be expected. If you are unhappy with your order please contact me within 3 days of it's arrival to discuss the issue.
By purchasing products from Earthen Hands Ceramics you are acknowledging that:
• Each item is handmade and will show the marks of this process.
• Each piece is unique, bearing the same colors and similarities, with differences in applications of glaze and slight variations in size.
• Many pieces offered at this time are ‘one-of-a-kind’, therefore there are not multiples of each item besides specific pieces which are noted in the listings.
• All wares are made with attention to detail including intentional “imperfections”.
• All food-centric items are food safe with approved clay and glazes.
• Most items are dishwasher and oven and microwave safe, with hand-washing highly recommended
• Function is tested and will function completely as it is advertised.
• Earthen Hands Ceramics is a small, single-artist-owned business, please keep in mind that returns cannot be made for any reason and there is 1 person behind the entire process from start to end.
• Lastly, Please remember to be kind when purchasing handmade. These items are loved from the moment they are made to the second they’re sent out to you. You are bringing a piece of Earthen Hands Ceramics and Madeline Sandler into your home.